Shipping policy
Delivery Time Frames
We aim to process and dispatch all orders within 1–3 working days of receiving payment.
Once dispatched, delivery typically takes 2–4 working days (Monday to Friday, excluding public holidays).
Please note that delivery times may vary depending on your location and external factors beyond our control, such as postal delays, customs processing, or adverse weather conditions.
If there are significant delays to your order, we will notify you via email.
Delivery Locations
We currently ship to addresses within the United Kingdom.
If you require delivery to a country not listed at checkout, please contact us at orders@thebestforpets.co.uk before placing your order.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and the weight or size of your order.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
From time to time, we may offer free-delivery promotions, which will be indicated on the product page or at checkout.
Order Tracking
Where tracking is available, a tracking number will be provided by email once your parcel has been dispatched.
Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.
Delayed or Missing Orders
If your order has not arrived within 10 working days of dispatch, please contact us at orders@thebestforpets.co.uk, and we will investigate promptly.
Please ensure your delivery address is correct at the time of purchase.
We cannot be held responsible for delays or losses caused by incorrect or incomplete address details supplied by the customer.
Customs and Import Duties
For international deliveries (if applicable), your order may be subject to import duties, taxes, or customs fees imposed by local authorities.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We recommend contacting your local customs office for more information before placing an order outside the UK.
Contact Us
If you have any questions or concerns regarding delivery or shipping, please get in touch:
The Best For Pets
Email: info@thebestforpets.co.uk
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
Registered Business in 89, Leicester, LE9 4FR, United Kingdom